The Impact of Total Quality Management (TQM) Implementation on Administrative Performance in Small and Medium-Sized Enterprises: An Applied Case Study

Author

Mohammed Abdullah Alfarawi
Dr. Ngeyan N. Almutairi

Abstract

This study aims to investigate the impact of implementing Total Quality Management (TQM) on the administrative performance of small and medium enterprises (SMEs), through a field analysis of a company that adopted the TQM system.

The study addresses the concept of TQM, its principles, and its importance in improving administrative efficiency, along with the criteria for measuring administrative performance. The research adopts a descriptive-analytical approach and uses a questionnaire as the main tool for data collection from a sample of employees within the selected company.

The findings indicate that TQM has a positive and significant effect on administrative performance. It improves planning, organizing, control, and decision-making processes within the company, enhances employee satisfaction, and contributes to achieving organizational goals more effectively.

Keywords: Total Quality Management, Administrative Performance, SMEs, Decision Making, Continuous Improvement.

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