International Journal of Accounting and Management Sciences (IJAMS)
DOI https://www.doi.org/10.56830/IJAMSSI09202508
Author
Osama Abdulmohsen Almuqhim
Maged Mostafa Albaz
Abstract
This study aimed to investigate the impact of digital transformation on the development
of human resource efficiency within the health cluster in Al-Qassim. The study focused on
assessing the degree of health transformation in enhancing human resource efficiency, the
benefits of digital transformation, the challenges faced in improving human resource
efficiency, and the methods of developing human competencies through digital
transformation from the perspective of employees in the Al-Qassim health cluster. The
descriptive survey approach was employed, using a questionnaire to collect data from the
study sample. The study population consisted of all employees in the Al-Qassim health
cluster, with the targeted sample comprising 378 employees, of whom 261 responded to the
electronically distributed questionnaire. The results regarding the state of digital
transformation in the context of developing human competencies showed a high level of
agreement, with a mean score of 3.59, particularly considering the availability of
infrastructure and administrative support. Additionally, the findings indicated clear benefits
of digital transformation, with a mean score of 3.63, especially in enhancing innovation
capacity, increasing employee satisfaction, providing quick access to information, and
improving performance efficiency and service quality. Regarding the challenges facing this
transformation, the overall mean score was 3.89, with the main challenges identified as
difficulties in updating technological systems, issues with technical support, challenges in
system integration, and insufficient infrastructure. As for methods of developing human
competencies through digital transformation, the overall mean score for this dimension was
4.34, with key methods including promoting remote work and flexibility, providing digital
collaboration tools, utilizing real-time feedback applications, and designing personalized
development plans. Based on these results, the researcher recommended several key actions,
including designing and implementing comprehensive digital training programs tailored to
meet the needs of all employee categories, conducting a thorough assessment of departmental
and job-related needs for technological devices and software, and ensuring the provision of
necessary specialized software programs for each department.
Keywords: Digital Transformation, Infrastructure, Development, Human Resource,
Healthcare.
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